Gain new ServiceNow skills and fresh insights into the power of digital transformation. A CoEI removes the organizational seams that can inhibit your ability to move. March 22, 2023. SANTA CLARA, Calif. Jump into your role on theNow Platform . Developers. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow Performance dashboards. The Controller allows organizations to easily connect ServiceNow instances to both Microsoft Azure OpenAI Service LLM and OpenAI API. Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow Incident Management. Accelerate self-service with more specific and relevant search results. The ServiceNow Management, Instrumentation, and Discovery (MID) Server is an optional, free ServiceNow component. With simple, easy-to-use interfaces that empower employees and customers, the ability to purposefully orchestrate and automate tasks and. We help the world work by championing a net. Meet their high standards with modern tools that offer quick resolution, self-service, and co-innovation. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Free demo How PaaS fits into Cloud. Scale and support operations with end-to-end digital workflows. See technical training paths for popular ServiceNow products. And through it all, help your employees. Get complete asset traceability to support regulatory compliance and audits. The program will fuel a new economy of in. Ensure availability and compliance. Get Started Service Owner. Now Assist is ServiceNow’s generative AI experience—purpose-built within the ServiceNow platform—designed to enable. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Shorten cycle times for nonemergency citizen requests, such as calls from the U. (1) Creator Plus. It is designed based on ITIL guidelines to provide service-orientation for tasks, activities, and processes. To download a . Contact Sales. Founded in 2003 by. The platform for digital business delivers unmatched opportunity. Take platform security and trust to the next level. Get Started. Boost the knowledge, confidence, consistency, and speed of government employees. The ServiceNow Performance dashboard provides central access to different. Log in to manage upgrades, follow changes, view. Built on the award-winning Now Platform, Service Level Management brings SLAs, operational level agreements, key definitions, and accurate real-time analytics together in a single, centralized. Transform, run and innovate solutions for processes managed internally on the. Now on Now. The Now Platform includes the Now Platform App Engine, a suite of tools for turning business processes into digital workflows. Get hands-on with a free developer instance. ServiceNow a Leader in The Forrester Wave™: Value Stream Management Solutions. Surface context-aware recommendations and deliver better self-service with conversational AI. Manage employee health and workplace safety. The platform for digital business delivers unmatched opportunity. Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for higher service uptime. Deliver AI-powered self-service for common requests. Transform manual tasks and mundane work into digital workflows. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Learn More. ServiceNow Innovation Management allows organizations and employees to collect, vote on, manage, and collaborate on ideas from a centralized location. Now Assist for Creator. The three primary types of IT asset management are as follow: Software: This type of ITAM is a bit more complex than the others, as it involves things like compliance requirements, licensing, shadow IT, and IoT. While its roots lie in IT service management, ServiceNow is used to manage multiple processes in an organization, from customer service to HR and security. Learn More. Mobile experiences, a service management portal , and. And customers can get what they need, when they need it. ServiceNow is a cloud-based platform that enables seamless workflow by automating mundane, repetitive tasks. informed decisions that guide how you deliver value with the Now Platform • Makes sure that ServiceNow projects and investments align with your strategy, oversees how you manage your ServiceNow portfolio, and defines what policies you need to follow to have platform stability • Improves over time—by measuring and improving governance processJoin us at an event and see how ServiceNow makes the world of work, work better for everyone. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Partner Grow your business with promotions, news, and marketing tools. The Now Platform ®, purpose-built with finance and supply chain capabilities, brings together everything you need to drive seamless service experiences. ServiceNow administrators and developers who attend the webinar will get a. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Virtual Agent for Self-Service: By integrating ChatGPT. Build a ServiceNow platform team Frequently asked questions Definition What is the ServiceNow platform team responsible for? Your platform team establishes, maintains, and extends ServiceNow® as a strategic business platform in your organization. Playbooks for Customer Service Management. DXC has a global Strategic Business Group of dedicated ServiceNow experts. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or The strongest ServiceNow platform teams include the right number of people with the skills and training necessary to support how you're using the Now Platform. The future of observability is cloud-native and unified. From there. Learning Build skills with instructor-led and online training. Low-code enterprise automation company ServiceNow has announced the expansion of its Now platform’s generative AI capabilities, introducing case summarization and text-to-code features. Available in the Now Platform Vancouver release, Now Assist for IT Service Management (ITSM), Customer. Platform performance metrics - Product Documentation: San Diego - Now Support Portal. Deep integration with industry leading security solutions, including third-party security tools, enhances your cloud security posture. Use continuous monitoring and dynamic dashboards for a real-time view of compliance across your extended enterprise. Virtual Agent Academy. Extend knowledge. Promote engagement and advocacy. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. This curated list is recommended as part of your customized solution. Govern all your hardware assets enterprise-wide on a single system of action. Documentation Find detailed information about ServiceNow products, apps, features, and releases. New Deposit Operations. Our free one-day. All rights reserved. There’s strength in numbers: Partners. 2. Automate asset workflows at each stage of the asset lifecycle. Gain new ServiceNow skills and fresh insights into the power of digital transformation. 4 Use the Process Automation Designer app to create, configure, and design Playbook Experiences. ServiceNow is already a recognized market leader in IT service management, IT operations management and digital workflows. SOAR platforms can instantly assess, detect, intervene, or search through incidents and processes without the consistent need for human interaction. Learn more on Now Platform. The new. Features. Features. Map and visualize your plant systems, processes, and their relationships at individual facilities. Solutions Products Platform Customers Events. ServiceNow Event. ensures that the ServiceNow platform team and service delivery function have the capacity to meet business partner demand and are responsive to business partner requirements so that the services provided are fit for purpose. Automate workflows to connect and empower your teams—from the office to your field operations. Surface context-aware recommendations and deliver better self-service with conversational AI. Watch bite-sized videos instantly. Create your certification journey with. Build new business applications and extend existing apps with the Now Platform App Engine. January 06, 2023. Deliver the right experience to employees anywhere. Build digital workflow apps and extend your ServiceNow solutions with a leading platform as your foundation. Solutions Products Platform. Learn how to elevate customer experiences, resolve issues, and join the digital revolution with ServiceNow. Learn More. Create a foundation for cross-departmental process standardization, automation, and operating efficiencies. Improve productivity and user adoption with ServiceNow training and certification. Powered by the Now Platform ® and available as a fully native iOS or Android app, Mobile Agent delivers out-of-the-box, mobile-first experiences for the most common fulfiller workflows. Key takeaways: Get your architecture right so you’re set up for long-term success. Security orchestration, automation, and response (SOAR) primarily focuses on threat management, security operations automation, and security incident responses. The platform for digital business delivers unmatched opportunity. Powered by the native intelligence of the Now Platform ® . com ServiceNow Platform Encryption eliminates the need for procuring and deploying new key management infrastructure, HSMs, and support. Build new services with a packaged data model and low-code workflows tailored for government. The Now Platform is a dashboard for ServiceNow's products, including Nonstop Cloud and tools for anomaly detection, predictive modeling, peer benchmarking and performance. Explore tools to help you achieve exceptional outcomes. Become a Certified Implementation Specialist. Our free one-day. Business leaders must drive uninterrupted innovation and. Our global, multi-instance, and highly available infrastructure employs multiple progressive security layers and rigorous security practices to protect data. APIs and Integration Tools are available with these ServiceNow products. At first, ServiceNow introduced IT service management processes like Incident Management, Problem Management, Change, Configuration Management Database, and. ServiceNow is adding new features to its Now Assist generative AI assistant that comes bundled with the company’s Now platform, designed to help organizations automate workflows. The platform for digital business delivers unmatched opportunity. ServiceNow is a cloud based workflow automation platform, providing single pane of glass view of end to end business services and IT systems. Create connected, engaging experiences so employees can get what they need, when they need it. $99K - $119K (Employer est. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow Demand Management improves the investment process for new products and services by centralizing business, IT, and customer requests. Learn how to. In this module, you will develop your first mobile application on ServiceNow's mobile platform. ServiceNow’s cutting-edge technology enables businesses to enhance their productivity and boost customer satisfaction. Empower everyone with Now Assist and accelerate productivity across the enterprise. EN 301 549 Accessibility requirements suitable for. Solutions Products. Deliver engaging, personalized experiences for all users. Here's a list of the key features within the Now Platform: a single, scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. Banking: ServiceNow is helping banks create more transparent, repeatable processes to improve the end‑customer experience. ServiceNow Blog. The course offers robust lessons, group discussions, and reviews of real world system administration scenarios. Connect Virtual Agent to packaged integration solutions for password reset, client software distribution, access. Take control of your career and find opportunity as a ServiceNow-skilled professional. Our free one-day. Automate repetitive tasks with RPA, digitize offline document data with AI-powered document processing, and integrateServiceNow is a comprehensive platform that enables a company to successfully transform into a digital enterprise. Platform Analytics Academy. The ServiceNow Fundamentals course will summarize fundamental platform features by: - Describing the ServiceNow user interface, - Providing a summary of the database schema, - Demonstrating uses for commonly accessed applications, and. Employee Workflows. The platform for digital business delivers unmatched opportunity. Align asset investments to business needs. Everyone’s talking customer experience. ServiceNow meets the highest security and privacy standards in all our regions. Digitize processes, enhance user experience and transform service management with the full ServiceNow platform. Deliver value fast. Get rid of routine, UI-centric tasks that lead to bottlenecks in workflows. Making the world work better begins by building equity for all at home. The ServiceNow Service Automation Platform is a highly configurable, approachable, and extensible cloud platform built on an enterprise-grade architecture and infrastructure. When these. The platform for digital business delivers unmatched opportunity. IntegrationHub. Built on the Now Platform, the CIO Dashboard app features a user interface powered by the Next Experience and key. Find learning paths for developers, implementers, admins, and others. Now on Now. Run a digital business. Bring the power of generative AI to the Now Platform with Now Assist. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. SANTA CLARA, Calif. World Forums. Our free one-day. With ServiceNow’s Integrated Development Environment (Studio IDE), you can efficiently build, test, package, and publish your apps on the Now Platform. Program fee required. Contact ServiceNow. Simplify compliance with a built-in audit trail. Using the Now Platform ®, we created an all-knowing C-suite dashboard. ” 2. Partner Finder. Veterans' legacies: Treasured tokens of service and sacrifice. Learn More Connect with fellow. Our solutions enable org development, compliance management, and efficient operations that drive value in 5 key areas: strategy, compliance, regulatory, human. 3 © 2021 ServiceNow, Inc. CRM gives marketers and sales professionals an up-to-date, holistic view of each individual customer. APIs and Libraries Find the reference materials you need to build on the Now Platform. New Finance and Supply Chain Workflows use AI, ML, and RPA to automate procurement, accounts payable, and other critical processes for increased speed and value. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/orServiceNow Platform Team Estimator - Support and Troubleshooting - Now Support Portal. Get Started. – June 3, 2022 – ServiceNow (NYSE: NOW) today announced it has signed an agreement to acquire Hitch Works, a skills mapping and intelligence company. Gartner estimates that “by 2025, 70% of new applications developed by enterprises will use low-code or no-code technologies, up from less than 25% in 2020. Drive automation enterprise-wide. In this way, it immediately becomes a player in the so-called iPaaS market. Manage disruption through a unified continuity, recovery, and risk program on a single platform. Bring the power of generative AI to the Now Platform with Now Assist. Digitize internal processes to become more proactive, predictive, and resilient—all while maintaining security and compliance. Our global, multi-instance, and highly available infrastructure employs multiple progressive security layers and rigorous security practices to protect data. SANTA CLARA, Calif. A CoEI consolidates teams for strategy, business engagement and delivery, platform architecture and support, and innovation to reach value faster and advance ServiceNow’s role as an enterprise platform for digitizing workflows. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Integrate easily with third-party systems. Determine if application development will be limited to the ServiceNow platform team, include distributed development teams, and/or include citizen developers. Drive growth and reduce costs by using generative AI across every corner of your business. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. The Foundations eLearning course has on‑demand modules that provide an introduction to the ServiceNow products; module 1 begins with a brief overview of how to interact with and navigate through the course. Automate responses for common legal questions with virtual agents. Initiate and track improvements across the enterprise by aligning people, processes, and data. It provides the tools and capabilities that allow users to create effective workflows that enhance work experience and efficiency. Use out-of-the-box low-code solutions to build custom automations. ServiceNow connects telecom infrastructure and processes with purpose-built workflow solutions that address your unique needs. 2 Requires at least two asset management products. LAS VEGAS—Knowledge 2023—May 17, 2023— ServiceNow and NVIDIA today announced a. Develop a training plan to build up ServiceNow expertise 3. The market for integration platforms is growing rapidly. “Working with ServiceNow to develop Telecom Network Inventory was a great collaboration to create a tool that could help us address an industry‑wide challenge,” said Jon Summers, senior vice president of information technology and chief information officer, AT&T. Determine the expert resources needed on a ServiceNow platform team 2. Enterprise customers demand outcomes from their service providers. Bring your own keys or use ServiceNow managed keys, with the ability to create. How Now on Now focuses on digital transformation. It specializes in IT services management ( ITSM ), IT operations management ( ITOM ) and IT business management (ITBM). Transform your business at World Forums. Surface context-aware recommendations and deliver better self-service with conversational AI. Solutions Products. Learning Build skills with. Connect teams to drive digital transformation in government services. 1 Includes SaaS License Connections and direct‑to‑vendor SaaS integrations. Basic Case Management ;Using Guided App Creator and Studio, developers create mobile applications on the powerful Now Platform. With ServiceNow IT Service Management, you can consolidate your legacy on-premise systems and IT tools into our single data model to transform the service experience, automate workflows, gain real. Telecommunications, Media, and Technology. User Satisfaction. Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the configuration, implementation, and maintenance of the ServiceNow platform. Sustain and grow value by implementing the right reference architecture and prerequisites. Rank your progress, compare against industry and peer benchmarks, and adjust in real time. Quickly identify and mitigate technology risks such as tech debt from aging data centers, regulatory audits, and lost assets. Generate and distribute customized reports and dashboards on demand and in real time. jpg and/or an . Deliver resilient IT services on a single ITSM cloud platform, boost IT productivity with faster platform-native AI resolutions, and serve. Additional ServiceNow HealthScan Services ServiceNow HealthScan provides a range of capabilities to help align your instance to ServiceNow best practices. Manage encryption keys with flexible options. Everyone belongs when their unique ideas come together to create tangible change. Encrypt personal identifiable information with the government-approved AES 256-bit encryption. Create intuitive experiences users love and quickly scale with connected digital workflows. Transform your business at World Forums. With roots in IT, the ServiceNow service management solutions address all the service domains of modern enterprises including human resources, facilities, and finance. ‑ September 16, 2020 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making work, work better for people, today unveiled the Now Platform ® Paris release, to help organizations remain agile and be resilient so they can grow and enhance their productivity during the COVID economy. Empower everyone with generative AI use cases purpose-built for the Now Platform. Empower yourself with knowledge, resources, and tools to reach your potential and unlock your creativity. So employees and customers can be more connected, more innovative, and more agile. Go beyond traditional CRM. Enable employees to request help across IT, HR, Workplace, Legal and more with ServiceNow’s out-of-the-box. Learn More. With ServiceNow® Surveys, you can create surveys and collect responses around various aspects of service delivery, right from within the ServiceNow platform. 5 App Engine Management Center is available exclusively through a standalone. The company also launched Copilot Studio, a new platform that delivers tools for connecting Copilot for Microsoft 365 — the Copilot in apps like Excel, Word and. The right partner focused on your unique business turns digital transformation into a competitive advantage. License and Cloud Cost Simulator. Discover Solution Watch Video. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. Fast track your innovation agenda with Value Journey Manager, outcome tracking, proactive recommendations, and Impact accelerators. ServiceNow’s Platform-as-a-Strategy approach leverages a common workflow engine to bring together people, processes, and automation to allow for work to flow seamlessly. ServiceNow Business Continuity Management enables business operations to plan, exercise, and recover from disasters effectively. The Now Platform is a single, unifying platform that connects your enterprise, optimizes workflows, connects data and silos, and enables digital transformation. With a mobile-first and role-based design, ServiceNow Impact delivers personalized insights and recommendations. Connect people, functions, and systems to drive rapid innovation, increase business agility and unlock productivity. All rights reserved. He holds a bachelor's degree from Wright State University in Management Information Systems and a master's degree from Boston University in Computer Information Systems with a concentration in Web Applications. No-code and low-code tools to allow anyone to build powerful cross-enterprise applications. Create simple experiences for employees and customers. Catch it in action and explore our entire demo library. Impact Accelerate ROI and amplify your expertise. Transform your business at World Forums. Skip to page content. Solutions Products Platform Customers Events. - Now Learning Upgrade quickly and easily with an out‑of‑the‑box testing framework. What's new in the Vancouver release. ServiceNow Application Developer I am an experienced developer who wants to learn more about building apps on the Now Platform. ServiceNow is powered by a singular technology stack that we call the Now Platform. servicenow. Telecommunications, Media, and Technology. Gain new ServiceNow skills and fresh insights into the power of digital transformation. ServiceNow (NYSE: NOW) makes the world work better for everyone. “With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. Prioritize and respond to cybersecurity threats faster and more effectively. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. The goal was to provide a shared view of IT performance against the business’s top priorities. ServiceNow unveils transformative innovations at Knowledge 2023. ServiceNow event calendar. AuditBoard’s modern connected risk. Solutions Products Platform. It introduced the Next Experience user interface and integrated features like the Robotic Process Automation (RPA. In this course, you will get an overview of Virtual Agent and learn how to build Virtual Agent conversations for an application. You create a platform that accelerates time-to-value, unleashes agility, and unlocks innovation. Solutions Products Platform Customers Events About. content, and systems on a unified platform With ServiceNow’s foundation in enterprise service delivery, Employee Center drives departmental services, actionable content experiences, and unified system access from one destination. Empower everyone with Now Assist and accelerate productivity across the enterprise. October 11, 2022. Develop and integrate applications that help accelerate your success by. Get Started. About. ServiceNow’s Berlin upgrade directly addressed user feedback sourced from the ServiceNow community. Create connected, engaging experiences so employees can get what they need, when they need it. the ServiceNow platform • Supports design and implementation of a platform operating model to -Multinational Banking and Financial achieve your desired outcomes and foster end-user adoption • Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices Building the right strategy 3 © 2021 ServiceNow, Inc. Reduce cost. Build on a growth platform. Optimize processes at scale. Banking: ServiceNow is helping banks create more transparent, repeatable processes to improve the end‑customer experience. Send us your questions, or navigate to customer or partner support, find our offices, talk to media or analyst relations, get pricing, and more. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. 1 Includes SaaS License Connections and direct‑to‑vendor SaaS integrations. As the foundation for all digital workflows, the Now Platform ® connects people, functions and systems across your organisation. Mitigate risk and build resilience. Use digital insights to improve efficiency and stay compliant. Automate on a single platform. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Employee Workflows. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Build clearly defined, continuously adaptable plans. Read this White Paper to learn how: The ServiceNow platform has become standard for managing IT Ops business use cases. ServiceNow | 793,850 followers on LinkedIn. Compliance certifications and attestations are critical. Learn how operations will be streamlined through the ServiceNow intelligent platform. Achieve new levels of user satisfaction with modern and intuitive experiences. Go beyond traditional CRM and field service. Developers of applications and integrations on the ServiceNow platform may use the ServiceNow Trademarks in word form only to reference the compatibility of an integration, application or plug‑in with the ServiceNow platform, if it does in fact function as described. Please note, all information in this eBook is related to the standard Now Platform commercial environment. How ServiceNow delivers safe and secure cloud services. The platform for digital business delivers unmatched opportunity. The Now Platform is built on a universal, standardized set of definitions, out-of-the-box data models, and consistent product documentation, so everything works seamlessly together. March 16, 2021. across ServiceNow products and platform that enable and support true service level reporting while providing prescriptive guidance on service modeling within the CMDB. Develop innovative solutions with a modern service provider platform. These service-related definitions span the ServiceNow® product portfolio and the Now Platform®. Keep your hybrid workforce engaged and productive. Successfully passing this certification exam also. ServiceNow responds to this with the IntegrationHub and Flow Designer. The platform for digital business delivers unmatched opportunity. Combine a powerful partner and the ServiceNow platform to meet your business goals. Achieve Success. Transform your business at World Forums. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. By using Platform Encryption, organizations can minimize risk and reduce the attack surface to prevent data loss and ensure data is always protected including when at rest. Power your business with embedded risk management across the enterprise, removing silos so people and organizations work better together. 2 Flow Designer includes Action Designer. ServiceNow Asset Management provides core asset management capabilities to manage your infrastructure, operations, and field services. - Introducing advanced functionality, such as scripting and application development. Available now and powered by the Now Platform ®. Work with your ServiceNow platform team and senior stakeholders to get additional details. Reduce caseloads by automating mundane tasks and decrease MTTR with Q&A and. ”. Reduce manual work with code and knowledge generation plus recommended actions. Our free one-day. ServiceNow allows employees to work the way they want to, not how software dictates they have to. Help capture knowledge, enable self-service, and improve employee satisfaction. Become a Certified Application Developer. There is a huge demand for ServiceNow talent. Transform your business at World Forums. Explore Platform. For information related to ServiceNow’s in-country cloud offerings around the globe and how they may differ, please contact your ServiceNow account representative. The platform for digital business delivers unmatched opportunity. Additionally, as customer zero, ServiceNow has gone live with more than a dozen internal generative AI pilots, including IT, customer service, and engineering use. The platform for digital business delivers unmatched opportunity. This curated list is recommended as part of your customized solution. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Skip to page contentWith ServiceNow, you can replace unstructured work patterns with intelligent and automated workflows, creating a smarter, more connected enterprise. The Now Platform San Diego release includes vertical solutions that address the distinct digital needs of banks, insurance companies, and telecommunications and technology providers. IT Workflows. Scale and support operations with end-to-end digital workflows. 0 white paper includes best practices related toCombine Customer Service Management with other products and apps to create a powerhouse customer experience platform. Service management is a discipline for the entire enterprise. Built on the award-winning Now Platform ® (a single, unifying platform that gives you complete, accurate, and timely insight into every aspect of your business, enabling innovation at scale and speed), ServiceNow’s Strategic Portfolio Management (SPM) is the only enterprise. Visual Task Boards turns any list into a Kanban-like task board, offering an intuitive, graphical alternative for working with any ServiceNow application. With the Now Platform, you break down silos, seamlessly connecting your people, systems, and processes with enterprise-wide digital workflows. Customer workflows. Gain new ServiceNow skills and fresh insights into the power of digital transformation. It uses machine learning to leverage data and workflows to help businesses. You can view a wide range of platform performance metrics for your instance and for the machine on which your instance is running. Validate use-cases, strategic decisions, and roadmaps with ServiceNow thought leaders, and receive support from our best-in-class product and engineering experts. We built the capabilities into a single platform that includes: Development tools to allow software developers to build advanced, cloud applications. Explore Platform. See what Now Platform can do for you. Impact Accelerate ROI and amplify your expertise. Solutions. Customer relationship management (CRM) is software for organizing, maintaining, and retrieving relevant customer information in real time. The strongest ServiceNow platform teams include the right number of people with the skills and training necessary to support how you're using the Now Platform. Analyze and identify operational bottlenecks with one AI-enabled platform.